Activity: 07.04 - Develop Change
Once a change is approved, the Change Manager is responsible to plan for development of the change. The Change is then handed over to the Delivery Team for further action. The Change Coordinator coordinates the entire development activity. This activity also includes obtaining approval for deploying the change into production.
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Description

As a part of planning for the implementation of an approved change, the Change Manager must coordinate with the Release Manager to prepare an implementation plan. Authorized changes should be scheduled into target releases or scheduled maintenance slots, as per inputs from the Release Manager. The Change Manager must communicate the change Implementation Plan to relevant stakeholders, obtain feedback and make necessary modifications. Although the actual implementation of the change is the responsibility of the Delivery Teams, the Change Manager is responsible to ensure the changes are implemented as scheduled.

As the change proceeds through its life-cycle, the Change Record should be updated, so that the Change Requester is aware of the status. Authorized Changes should be passed to Delivery Team for building and testing of the Changes. Delivery Team must create a plan to implement the changes effectively into production. Testing strategy must be created, which explains how the change would be tested and the criteria for success. In case of issues while building and testing the changes, it must be handled appropriately so that the change timelines are not missed. All documentation related to change must be detailed out. Remediation procedures should be prepared and documented in advance, for each authorized change, so that if errors occur during or after implementation, these procedures can be quickly activated to effect minimum impact on service quality.